Cafe Tresor is the first AI-enabled concept store that is launched in Connaught Place, Delhi, and this is a part of the Tresor Systems that is also known as The Imagine Store, the premium reseller for Apple products in India. The unique part about this store is the Artificial Intelligence integration done with Alisha, the virtual assistant. The assistant has enhanced AI Capabilities to drive a smoother and faster customer experience.
Alisha has Speech Recognition, Computer Vision, Voice-to-Text and Text-to-Voice that all together ensure that the person who is visiting the centre for service of their product is attended to, by one of the agents in the quickest time possible.
Shaurya Seth, Managing Director, Tresor Systems, said, “Café Tresor services the complete range of Apple products pretty much like any other Apple Authorized Service center, However the Café Tresor customers get a premium service in form of an AI based concierge that manages the customer waiting time, service efficiency and overall customer experience. All customers get access to a co-working area where customers can plug in their devices and enjoy gourmet coffee while working. Customers can also experience latest consumer tech durables while they wait for their devices to get serviced. We believe, our services will make the customers save their valuable time with innovative automation systems which will further enhance their brand experience.”
“Through an elaborated research we have noticed customer experience and engagement being compromised at every point due to the absence of standardization and control in case of manual intervention. Alisha is an outcome of our research to fill-in this gap and enhance customer experience,” he added.
This is basically an Apple service centre that not just has the service part but it also has a gaming zone, music station, fitness corner with health gadgets, and there is a co-working space and a cafe to complete the experience.