While the Tez Payments app from Google is already picked up within hours and even before the official announcement, there are certain issues in the app that people are already reporting about, hoping for a quick fix from Google or the partnering banks. While we have a guide for you to see how to use Tez app, let’s list out the problems that users are facing.

1. OTP sending and receiving issue

While the app says that the OTP is being sent to your phone number and it has a counter of 2 minutes for the OTP to be automatically read, the one-time password never arrives and you keep waiting for that. Some users have got stuck there itself and this usually doesn’t have to do with the app because it is the phone number and the network that is the cause for this problem. Some Airtel and Tata Docomo users are facing the issue.

Tez OTP Error

There is no quick fix for this because using a different phone number wouldn’t make sense when you want to have your number with bank account and UPI account linked to it.

2. Tez won’t work with rooted phones or phones with custom ROMs

Some users root their phones to enhance the functionality and enjoy the extra access they get to the file system, and some of them go ahead to install a custom ROM if the actual interface on the phone is not likeable.

Tez Rooted Device Error

Here, Google Tez wouldn’t work on such phones. It is because, according to the note mentioned in the app, the phone has a software that is not secure enough and thus, the app won’t work on it.

3. Problem with adding Bank Account, especially Axis Bank and SBI

We are sure this is a temporary error and either a server error or some other authentication issue but the users are not able to add their SBI account or Axis Bank account. The error says the following.

Sorry something went wrong. We’re looking into it with your bank.
Check that:
Your Tez phone number is linked to your bank account.
You can send/receive SMS.
You can access the Internet.
If you have a joint or NRI account, it may not be supported. Call your bank.

Tez Bank Adding Error

As the note itself has mentioned, check for those things to see if you can fix it by yourself, or just have patience and try again later if you are facing this error. We tried with the ICICI Bank and it instantly connected the bank account within a minute. While we are writing this, a couple of users with the “Bank of India” account also reported of the same issue.

4. Google Tez won’t work with Enterprise account

Now, if the two don’t work with each other, it is weird and plain wrong because the users on Enterprise accounts are the ones paying to get the services, but for now, this is what it states if you are trying to register on Tez with your enterprise account email ID.

“Enterprise accounts are not supported on Tez. Please sign in with a personal account.”

Tez Enterprise Account not supported

What’s the fix for this? For now, as the note itself mentions, sign in with a personal account. Google might probably work on it to support the enterprise accounts later and it could either be some issues with the partnership, or with the authentication, but these accounts won’t work for now.

Thankfully, for now, we aren’t seeing anyone reporting or talking about a problem with the transaction itself because whatever the users are sending initially to test the app, is going on fine. And to be clear about it, we are talking too early as Google is yet to announce the app officially and thus, some features might have not been enabled. Let’s see if Google is fixing these issues.

If you are getting any issue while using the Tez app, let us know in the comments.

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29 Comments

  • Ansuman Giri, Sep 18, 2017 @ 11:11 am Reply

    Surprisingly, I was able to add SBI account with Jio number in a non VoLTE phone! ✌️

  • Bhagyashri, Sep 20, 2017 @ 8:14 pm Reply

    Google tez payment app not going to installed on my Vivo y28 mobile its give and error to me like no compatible with my mobile

  • reetesh, Sep 25, 2017 @ 10:13 am Reply

    i have send sms many time for adding bank and it charge 1.50 Rs for the same but each time it shows the error that the bank server is unable to be connect

  • Ashok, Sep 26, 2017 @ 3:36 am Reply

    Device is not compatible with this version
    Getting above error while installing get ten payment app

    • Yazir, Oct 27, 2017 @ 4:49 am Reply

      Rooted devices or devices with hackable apps like lucky patch will prevent installation of tez automatically, its an high secure app.

    • Yazir, Oct 27, 2017 @ 4:53 am Reply

      Rooted device and devices which have hackable apps like lucky patch will automatically prevent tez installation, its an high secure software

  • Saishanmukh, Oct 9, 2017 @ 1:29 pm Reply

    When I am linking with Andhra bank account. It shows can’t find phone number and account with selected bank. I tried from last 5 days. It shows same message.

    • Yazir, Oct 27, 2017 @ 4:41 am Reply

      Try, close your account ( you can see an option when you tap on an icon top left corner), and reinstall with ref id (if you referred) and try it again ,

  • satish Halmare, Oct 16, 2017 @ 12:39 pm Reply

    I can’t add SBI account error show

    • Yazir, Oct 27, 2017 @ 4:39 am Reply

      Check your mobile no. that registered with your account is using for tez

  • Harsha Reddy, Oct 19, 2017 @ 1:26 pm Reply

    The cash back money was didn’t added to account it showing processing

  • Megha Agrawal, Nov 2, 2017 @ 5:04 pm Reply

    While I am trying to add my hdfc account, it says couldn’t send SMS.. error!
    Kindly help

  • md arif ansari, Nov 13, 2017 @ 11:33 pm Reply

    Pahle to tez pr koi problem nhi aa rahi thi but ab add bank nhi ho raha hai plz is problem ka koi solution batay

  • rabbu, Nov 23, 2017 @ 8:32 am Reply

    it says couldn’t send SMS.. error! wasteeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

  • mohan, Jan 19, 2018 @ 9:24 am Reply

    sir mere 40rs.SMS bhej diye lekin ek bar bhi bank ac Tej app se link nahi hua pichle 27dino se koshish kar raha hu please help….
    sare upay kar liye.,

  • Ragul, Mar 9, 2018 @ 11:23 am Reply

    I added my axis bank account and while transfering money its shows the mobile number registered with tez is different from the mobile number registered with bank.but i cheked it’s same

  • bhupesh, Aug 20, 2018 @ 10:12 am Reply

    I am sending messages multiple times to add my account in Google TEZ but not able to add bank account.
    The issuer coming recently.
    Earlier I have used Tez successfully on same mobile.

    Every SMS Costs me Rs.1.5

  • BHARAT SINGH, Nov 2, 2018 @ 11:38 pm Reply

    If you have a joint or NRI account, it may not be supported. Call your bank.

  • Mazzz, Dec 14, 2018 @ 4:23 pm Reply

    It shows “Your debit card is not valid. Please try with another account”. But my card works fine

  • Bharat Prajapati, Dec 21, 2018 @ 5:48 pm Reply

    When i connecting to my Bank Account in Google Pay (Tej App)..it shows the error as “your bank’s servers didn’t respond. Please try again later.” … This message showing number of times… I have personal account only.. So how to solve the problem?

  • Sajid, Dec 27, 2018 @ 2:04 am Reply

    I have other problem
    I verify everything but my upi id isn’t getting verified

  • Mohd sayeed khan, Feb 4, 2019 @ 8:25 pm Reply

    Payment decline try another bank

  • Avi, Feb 9, 2019 @ 9:51 pm Reply

    error is coming that yoir bank account could not be added as you left google pay

  • Rimshad, Feb 10, 2019 @ 9:42 am Reply

    Bank account couldn’t be added since you left google pay

    Showing like this on Google Pay how ill join on it?

  • Mohsin ahmed, Feb 13, 2019 @ 2:49 am Reply

    In gpay iam getting otp but my account is not restoring iam getting message from bank dublicate request why? Iam stuck can any one help me i have changed my mobile i install gpay in that mobile

  • Faraz, Feb 22, 2019 @ 4:21 pm Reply

    put your sim in slot 1 and try

  • aswad jaunjal, Mar 1, 2019 @ 12:30 am Reply

    i can’t add my bank account and also didn’t get otp againc otp messege i show only duplicate request in message box
    what can i do?

    • WASIM MUJAWAR, Mar 3, 2019 @ 10:38 pm Reply

      Same problem

  • Rajat bhujel, Mar 16, 2019 @ 12:39 pm Reply

    I can’t add my sbi account card details invilad please help i wat urgent please

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