OnePlus has announced that the company had recently opened their OnePlus Exclusive service centers in Bangalore, Chennai & Hyderabad. With the launch of the exclusive service centers, the company plans on improving the after-sales service in India.
The service centers are set up at Brigade Road in Bangalore, Manjeera Mall in Hyderabad and T Nagar in Chennai. With the recent expansion, the company now has 15 OnePlus exclusive service centers across India and plans on expanding the exclusive service center network to 25 premium exclusive service centers across major cities in India, by the end of 2018. OnePlus is planning on opening three more these exclusive service centers in Delhi, Jaipur & Mumbai, later this month.
On the occasion, Vikas Agarwal, General Manager, OnePlus India, said,
“OnePlus is committed to achieving the highest level of customer satisfaction through an industry leading after-sales service experience. OnePlus Exclusive Service Centres promise complete peace of mind with guaranteed 1-hour TAT to further strengthen the trust that our community has placed in us.”
Some of the key highlights of the OnePlus Exclusive Service Centres are as follows:
- Guaranteed 1-hour turn around time (TAT) for a majority of the service issues
Extended open hours every day from 11AM-8PM (incl. lunch time and weekends) to offer a hassle-free and seamless service during any time of the day, so working professionals can schedule a visit as per their convenience
- Trained and friendly staff with open repair counters for F2F interactions with technicians for real-time service and added transparency
- One of the biggest and the most premium exclusive smartphone service centers (with sizes ranging from 1,000-2,400 sq ft) conveniently located at prime locations for easy commute and accessibility
- Guests are also welcome to visit anytime and avail complimentary high-speed internet along with other engagement & recreational activities including VIP zone and a game room with Playstation 4 at select stores to further enhance the user experience
Apart from the OnePlus exclusive service centers, the company also offers multi-branded partner service across 35 cities in India, offering complimentary pick-up and drop service. The company has also stated that the service centers have been able to solve 78% of the issues within two hours, including delivery.